Terms of Service

The Pack Terms of Service
Last Updated: 1/31/25

Acceptance of Terms

Agreement to Terms

These Terms of Service ("Terms") set forth the legally binding conditions governing your use of the The Pack mobile application (the "App") and related services (the "Services"), operated by Lab of the Lost LLC ("Company," "we," "us"). By accessing, installing, or using the App, you acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not agree to these Terms, you are not authorized to use the Services and must discontinue use immediately.

Changes to Terms

We reserve the right to modify or update these Terms at any time at our sole discretion. Any such changes will be posted within the App and updated in the "Last Updated" date above. If the changes are significant, we may provide additional notice, such as an email notification or in-app alert. Your continued use of the Services after the effective date of any revisions constitutes acceptance of the updated Terms. If you do not agree to the modifications, you must discontinue your use of the Services.

Supplemental Terms

Certain features of the Services may be subject to additional terms, guidelines, or rules, which will be presented to you when accessing such features. By using those features, you agree to be bound by the applicable supplemental terms, which are incorporated by reference into these Terms. In the event of any conflict between these Terms and any supplemental terms, the supplemental terms shall prevail with respect to the specific feature or service to which they apply.

1. Use of the Services

1.1 Mobile App License

Subject to your compliance with these Terms, Lab of the Lost LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use a single copy of the App on a mobile device that you own or control, solely for your personal, non-commercial use. Your access and use of the App must be in accordance with these Terms and any applicable app store rules. The license does not grant you any rights to distribute, modify, publicly display, transfer, sublicense, or otherwise exploit the App beyond the scope explicitly permitted herein.

1.2 Updates

The Services are subject to ongoing updates and improvements. Lab of the Lost LLC reserves the right to provide updates, modifications, or enhancements to the App, which may be required for continued use. These updates may include bug fixes, security patches, or feature enhancements. You acknowledge and agree that we may update the App automatically, and your continued use of the Services following any updates constitutes your acceptance of such updates.

1.3 Certain Restrictions

The rights granted to you under these Terms are subject to the following restrictions:

• You may not sublicense, sell, rent, lease, distribute, or otherwise commercially exploit the App or Services.

• You may not copy, modify, translate, adapt, or create derivative works of the App or Services.

• You may not use automated scripts, robots, or other tools to access, scrape, or interfere with the Services.

• You may not reverse-engineer, disassemble, decompile, or attempt to derive the source code of the App, except to the extent such restriction is expressly prohibited by applicable law.

• You may not remove or alter any proprietary notices, branding, or disclaimers displayed in the App. Any use of the App or Services in violation of these restrictions may result in immediate termination of your access to the Services.

1.4 Communications

By using the Services, you agree to receive communications from us, including emails, push notifications, and SMS messages related to your account and the Services. These communications may include security alerts, service updates, promotional messages, and administrative notices. You may opt out of promotional communications, but operational and security-related messages are necessary for the proper functioning of the Services.

1.5 Privacy

Your use of the Services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using the Services, you consent to our data practices as described in the Privacy Policy, available at https://The Pack.lol/docs/privacy. If you do not agree with these data practices, you must stop using the Services immediately.

2. Registration

2.1 Registering Your Account

To access certain features of the Services, you may be required to create an account (the "Account"). When registering, you agree to provide accurate, current, and complete information as prompted by the registration form ("Registration Data"). You further agree to maintain and update your Registration Data to ensure it remains accurate and complete. Failure to provide accurate information may result in suspension or termination of your Account.

2.2 Registration Data

By creating an Account, you represent and warrant that:

• You are at least 13 years old and meet the eligibility requirements outlined in these Terms.

• The information you provide is truthful and not misleading.

• You will not create an Account using false information or on behalf of someone else without authorization.

• You will not use another user's Account without permission. Lab of the Lost LLC reserves the right to suspend or terminate any Account found to contain false, inaccurate, or incomplete Registration Data.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You agree to notify Lab of the Lost LLC immediately if you suspect any unauthorized access to your Account. You are responsible for all activities that occur under your Account, whether or not you authorized them. Lab of the Lost LLC is not liable for any loss or damage arising from unauthorized use of your Account.

2.4 Account Use by Minors

If you are a parent or legal guardian, you may allow a minor child to use the Services under your supervision. By doing so, you accept full responsibility for the child's activities on the Services, including compliance with these Terms. The Services are not intended for children under the age of 13, and Lab of the Lost LLC does not knowingly collect personal data from children under this age.

2.5 Necessary Equipment and Software

To use the Services, you must have a compatible device, internet access, and any necessary software updates. You are responsible for ensuring your device and internet connection meet the requirements for accessing and using the Services. Lab of the Lost LLC is not responsible for any charges you incur from third-party service providers related to your access and use of the Services.

3. Responsibility for Content

3.1 Types of Content

You acknowledge that all information, data, text, software, photographs, graphics, messages, tags, and other materials accessible through the Services (collectively, "Content") are the sole responsibility of the individual or entity from which such Content originated. This means that you, and not Lab of the Lost LLC, are entirely responsible for all Content that you upload, post, transmit, or otherwise make available through the Services ("Your Content"). Similarly, other users are responsible for any Content they make available ("User Content").

3.2 No Obligation to Pre-Screen Content

Lab of the Lost LLC has no obligation to pre-screen User Content, though we reserve the right, at our sole discretion, to monitor, review, or remove any User Content at any time and for any reason, including Content that violates these Terms or applicable laws. By using the Services, you agree that we may review and delete any of Your Content that, in our sole judgment, violates these Terms or that is otherwise objectionable. However, we do not control or endorse any User Content, and we make no guarantees regarding its accuracy, integrity, or quality.

3.3 Storage

Lab of the Lost LLC does not guarantee the storage, retention, or continued availability of any Content. We are not responsible for any loss, corruption, or deletion of Content, including Your Content. You acknowledge that certain Content may be subject to storage limits, expiration periods, or removal at our discretion. It is your responsibility to maintain backup copies of any important Content that you do not wish to lose. By using the Services, you acknowledge that we have no liability for the failure to store or provide access to any Content, including Your Content or User Content.

4. Ownership

4.1 Services

Except for Your Content and other User Content, you acknowledge and agree that Lab of the Lost LLC and its licensors own all legal rights, title, and interest in and to the Services, including, but not limited to, any software, technology, code, website design, trademarks, service marks, and logos contained therein (collectively, "Lab of the Lost Intellectual Property").

4.2 Trademarks

Lab of the Lost LLC's name, branding, and all related logos, graphics, and service marks used in connection with the Services are trademarks of Lab of the Lost LLC. You agree not to use, reproduce, or display any of our trademarks without our express prior written permission.

4.3 Your Content

You retain ownership of any Content you submit through the Services ("Your Content"). However, by submitting Your Content, you grant Lab of the Lost LLC a worldwide, royalty-free, non-exclusive, transferable, sublicensable license to use, reproduce, modify, adapt, publish, and display Your Content in connection with the operation of the Services. You represent and warrant that you own or have the necessary rights to Your Content and that it does not infringe any third-party rights.

You acknowledge and agree that any User Content you submit is not considered personal data as defined by applicable privacy laws. Therefore, if you request the deletion of your personal data in accordance with our Privacy Policy, such a request will not result in the deletion of any User Content you have previously submitted. Lab of the Lost LLC reserves the right to retain and continue to use such Content in accordance with these Terms, even after a user has requested the deletion of their personal information.

4.4 License to Your Content

By posting, submitting, or otherwise sharing Your Content on the Services, you grant Lab of the Lost LLC a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, distribute, modify, display, and perform Your Content in connection with providing the Services. This license includes the right for us to reproduce and display Your Content within the Services and to promote the Services.

4.5 Feedback

If you provide suggestions, feedback, ideas, or other recommendations related to the Services ("Feedback"), you acknowledge that such Feedback is non-confidential, and you grant Lab of the Lost LLC a worldwide, perpetual, irrevocable, royalty-free license to use, distribute, and implement your Feedback for any purpose without compensation to you.

5. User Conduct

5.1 Prohibited Activities

You agree not to use the Services for any purpose that is illegal, unauthorized, or otherwise prohibited by these Terms. Specifically, you agree that you will not:

• Violate any applicable local, state, national, or international law or regulation.

• Post, upload, transmit, or distribute any content that is unlawful, harmful, defamatory, obscene, hateful, or otherwise objectionable.

• Impersonate another person or entity, misrepresent your affiliation, or provide false information.

• Engage in harassment, threats, stalking, or abuse of other users.

• Use the Services to transmit spam, solicitations, pyramid schemes, or other unauthorized commercial content.

• Attempt to gain unauthorized access to the Services, other user accounts, or computer networks connected to the Services.

• Upload or distribute viruses, malware, or any other harmful or disruptive technology.

• Interfere with the operation of the Services, including through hacking, denial-of-service attacks, or other means.

• Use automated scripts, bots, or scrapers to collect data or otherwise interact with the Services.

• Engage in any activity that violates the intellectual property rights of others, including copyright, trademark, patent, trade secret, or any other proprietary rights.

• Copy, reproduce, distribute, or create derivative works from any content within the Services without explicit authorization from the rightful owner.

5.2 User Responsibility

You are responsible for all activity that occurs under your account and for ensuring that your conduct complies with these Terms. If you violate these Terms, we may take appropriate enforcement action, including suspending or terminating your account, removing offending content, or reporting violations to law enforcement authorities. We reserve the right to seek legal remedies for any violation of intellectual property rights.

5.3 Reporting Violations

If you become aware of any violations of these Terms by other users, you are encouraged to report them to Lab of the Lost LLC. We reserve the right to investigate any reported violations and to take any action we deem appropriate, including but not limited to removing content, suspending accounts, or taking legal action against violators. If you believe that your intellectual property rights have been infringed, you may contact us to request the removal of infringing material.

6. Interactions With Other Users

6.1 User Responsibility

You are solely responsible for your interactions with other users of the Services. Lab of the Lost LLC does not conduct background checks on users and does not guarantee the safety, legality, or accuracy of any user-generated content or communications. You agree to exercise caution and good judgment in all interactions, whether online or in person.

The Pack is an anonymous platform, and users are explicitly prohibited from posting, sharing, or otherwise disclosing personally identifiable information ("PII") about themselves or others. This includes, but is not limited to, full names, addresses, phone numbers, email addresses, social media handles, government-issued identification numbers, and any other data that could be used to identify an individual. Any violation of this anonymity policy may result in content removal, account suspension, or termination.

6.2 No Endorsement

Lab of the Lost LLC does not endorse, verify, or take responsibility for the conduct of any user. Any opinions, advice, statements, or other information shared by users belong solely to those users and do not reflect the views of Lab of the Lost LLC. You acknowledge that any reliance on user-generated content is at your own risk.

To maintain the integrity of the platform, any attempt to expose or reveal another user's identity through content, comments, or direct interactions is strictly prohibited.

6.3 Reporting Misconduct

If you believe another user is violating these Terms, engaging in harmful behavior, or misusing the Services, you are encouraged to report such conduct to Lab of the Lost LLC. We reserve the right to investigate and take appropriate action, including suspending or banning the offending user or reporting them to law enforcement authorities when required by law.

Reports of users attempting to reveal personal identities or violate the anonymity of the platform will be taken seriously and may result in immediate account termination.

6.4 Disputes Between Users

Lab of the Lost LLC is not responsible for resolving disputes between users. If you have a dispute with another user, you agree to resolve it independently without involving Lab of the Lost LLC. However, we reserve the right to intervene at our discretion if the dispute violates these Terms or affects the integrity of the Services.

Since anonymity is a core feature of The Pack, users are encouraged to report any attempts to bypass anonymity safeguards or reveal another user's identity. Any user found attempting to de-anonymize another will face immediate consequences, including potential suspension or permanent removal from the platform.

7. Indemnification

7.1 User Agreement to Indemnify

You agree to defend, indemnify, and hold harmless Lab of the Lost LLC, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with:

• Your access to or use of the Services;

• Your violation of these Terms;

• Your violation of any applicable law, regulation, or third-party rights, including intellectual property rights;

• Any content you submit, post, transmit, or make available through the Services;

• Any interactions you have with other users of the Services.

7.2 Scope of Indemnification

Your obligation to indemnify applies regardless of the nature of the claim, whether it arises in contract, tort (including negligence), strict liability, or any other legal theory. This indemnification obligation will survive any termination or expiration of these Terms and your use of the Services.

7.3 Indemnification Procedure

If Lab of the Lost LLC is subject to a claim that is covered by your indemnification obligation, we reserve the right to assume exclusive control of the defense of such claim at your expense. You agree to cooperate fully in defending against any such claims. You may not settle any claim without our prior written consent unless such settlement releases Lab of the Lost LLC from all liability and does not impose any obligations on us.

7.4 No Liability for Indirect Damages

To the fullest extent permitted by applicable law, Lab of the Lost LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from claims covered under this indemnification section. This includes, but is not limited to, loss of profits, data, or goodwill arising from your use of or inability to use the Services, even if we have been advised of the possibility of such damages.

8. Disclaimer of Warranties and Conditions

8.1 No Warranty on Services

The Services are provided on an "as-is" and "as available" basis, without any warranties or conditions of any kind, express or implied. Lab of the Lost LLC expressly disclaims all warranties and conditions, including but not limited to merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. We make no guarantees that the Services will be uninterrupted, error-free, secure, or free of harmful components.

8.2 No Responsibility for User Content

Lab of the Lost LLC is not responsible for and does not endorse any User Content posted, shared, or transmitted through the Services. You acknowledge that any reliance on User Content is at your own risk, and we disclaim all liability for any harm or damages arising from such content.

8.3 No Guarantee of Availability

We do not warrant that the Services will always be available, functional, or operational on all devices or operating systems. We reserve the right to suspend, discontinue, or modify any aspect of the Services at any time without notice and without liability to you.

8.4 Limitation of Liability

To the maximum extent permitted by applicable law, Lab of the Lost LLC and its affiliates, officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, or damages arising from your use of or inability to use the Services, even if we have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the Services is to stop using them.

9. Limitation of Liability

9.1 General Limitation

To the fullest extent permitted by applicable law, Lab of the Lost LLC and its affiliates, officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of goodwill, loss of data, or other intangible losses arising from or related to your use of or inability to use the Services, even if we have been advised of the possibility of such damages.

9.2 Exclusion of Certain Damages

In no event shall Lab of the Lost LLC be liable for any damages resulting from:

• Any unauthorized access to or use of our servers and/or any personal or financial information stored therein;

• Any interruption, suspension, or termination of the Services;

• Any bugs, viruses, malware, or other harmful components transmitted through the Services;

• Any errors, inaccuracies, or omissions in the Services;

• Any conduct, actions, or content of any third party using the Services.

9.3 Cap on Liability

In no event shall the total liability of Lab of the Lost LLC, for all claims related to the Services, exceed the amount you have paid to us in the twelve (12) months preceding the claim, if any. If you have not paid any amount to use the Services, your sole and exclusive remedy is to discontinue using the Services.

9.4 Applicability of Limitations

Some jurisdictions do not allow the exclusion or limitation of certain types of damages, so some of the above limitations may not apply to you. In such cases, Lab of the Lost LLC's liability shall be limited to the greatest extent permitted under applicable law.

9.5 Acknowledgment of Risk

You acknowledge and agree that your use of the Services is at your sole risk. You understand that the Services may be subject to downtime, security breaches, and other risks inherent in online services. You agree that Lab of the Lost LLC is not responsible for any resulting loss or damage and that you assume full responsibility for your use of the Services.

10. Procedure for Making Claims of Copyright Infringement

Lab of the Lost LLC respects the intellectual property rights of others and expects users of the Services to do the same. If you believe that any content available on or through the Services infringes upon your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our designated Copyright Agent with the following information in writing. Please note that we only process DMCA complaints submitted via mail. Complaints sent via email or other electronic means cannot be reviewed.

1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;

2. Identification of the copyrighted work that you claim has been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;

3. Identification of the material that is claimed to be infringing and information sufficient to permit us to locate the material on the Services;

4. Your contact information, including your name, mailing address, telephone number, and email address;

5. A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

DMCA Contact Information:
Lab of the Lost LLC
ATTN: DMCA Complaints
116 AGNES RD STE 200
KNOXVILLE, TN 37919 USA

Upon receipt of a valid DMCA notice, we will investigate the claim and take appropriate action, which may include removing or disabling access to the allegedly infringing material. We reserve the right to terminate the accounts of users who are repeat infringers.

If you believe that material you posted was removed or disabled by mistake or misidentification, you may submit a counter-notification. Your counter-notification must include:

1. Your physical or electronic signature;

2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;

4. Your name, mailing address, telephone number, and email address;

5. A statement that you consent to the jurisdiction of the federal court in your judicial district, or if you reside outside the United States, that you consent to jurisdiction in any judicial district in which we may be found, and that you will accept service of process from the person who provided notification of the alleged infringement or an agent of such person.

Upon receipt of a valid counter-notification, we may restore the removed material unless the copyright owner files a lawsuit against you within ten (10) business days of receiving the counter-notification.

11. Monitoring and Enforcement

11.1 Right to Monitor

Lab of the Lost LLC reserves the right, but not the obligation, to monitor the Services for violations of these Terms, illegal activity, or any content or behavior that we deem inappropriate or harmful to other users or the integrity of the Services. Monitoring may include, but is not limited to, reviewing user-generated content, investigating complaints, and analyzing user interactions within the platform.

11.2 Enforcement Actions

If we determine, in our sole discretion, that you have violated these Terms or engaged in any prohibited activity, we may take any enforcement action we deem necessary, including but not limited to:

• Removing or modifying any content that violates these Terms.

• Issuing warnings or suspensions of your access to the Services.

• Terminating your account and prohibiting future access to the Services.

• Reporting your actions to law enforcement or regulatory authorities when required by law.

11.3 Cooperation with Law Enforcement

Lab of the Lost LLC reserves the right to fully cooperate with law enforcement authorities and comply with any legal obligations or lawful requests, including subpoenas or court orders, regarding user activity, content, or identity. By using the Services, you acknowledge and agree that we may share information with law enforcement or other authorities as necessary to protect our rights, users, and the integrity of the platform.

11.4 No Liability for User Actions

Lab of the Lost LLC is not responsible for the actions, statements, or content of any users. While we strive to maintain a safe and compliant environment, we do not assume liability for the conduct of users on the platform. Users are solely responsible for their own actions and content, and any disputes or claims arising from such conduct must be resolved between the involved parties.

12. Term and Termination

12.1 Term of Agreement

These Terms remain in full force and effect while you use the Services and for as long as legally permitted thereafter. Your continued use of the Services constitutes acceptance of these Terms, including any modifications that may be made over time.

12.2 Termination by User

You may request to terminate your account by sending a written request via email to hello@The Pack.lol and discontinuing use of the Services. However, Lab of the Lost LLC is not obligated to accept your termination request unless legally required to do so. Any termination requests that are not legally mandated will be handled at the sole discretion of Lab of the Lost LLC. Upon termination, you will lose access to any content or features associated with your account.

12.3 Termination by Lab of the Lost LLC

We reserve the right to suspend, disable, or permanently terminate your access to the Services at any time and for any reason, including but not limited to:

• Violations of these Terms or any applicable law.

• Engaging in fraudulent, abusive, or illegal activity.

• Actions that interfere with the security, functionality, or integrity of the Services.

• Repeated instances of inappropriate or prohibited conduct.

If your account is terminated by Lab of the Lost LLC, you are strictly prohibited from creating a new account. Any attempt to circumvent this restriction may result in further enforcement action, including legal recourse.

12.4 Effect of Termination

Upon termination, all rights granted to you under these Terms will cease immediately. You will no longer have access to your account, and any data, content, or materials stored on the Services may be deleted at our discretion. We are not responsible for maintaining or recovering any data following termination.

12.5 Survival of Terms

The provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability, and shall remain in effect for as long as legally permitted.

13. International Users

13.1 Compliance with Local Laws

The Services are operated and controlled by Lab of the Lost LLC from the United States and are not intended for use outside of the United States. While this section is included as a legal precaution, users are not permitted to access or use the Services from outside the United States. If you access the Services in violation of this restriction, you do so at your own risk and may be in violation of these Terms.

13.2 Data Transfers

By using the Services, you acknowledge and agree that your information may be transferred to, stored in, and processed in the United States and other countries where Lab of the Lost LLC or its service providers maintain operations. These countries may have data protection laws that differ from those in your home jurisdiction.

13.3 Restrictions on Use

Lab of the Lost LLC does not represent or warrant that the Services are appropriate or available for use in any location outside the United States. Accessing the Services from territories where the content or practices violate local law is strictly prohibited. Users who choose to access the Services from such locations do so at their own initiative and are solely responsible for compliance with applicable local laws.

13.4 Export Controls

The Services, including any software and underlying technology, may be subject to United States export control laws and regulations. By accessing and using the Services, you agree to comply with all applicable export laws and not to transfer, export, or re-export any portion of the Services to restricted or embargoed countries or individuals prohibited under applicable law.

13.5 Language and Dispute Resolution

These Terms are written in English. If translated into another language, the English version shall control in case of any inconsistencies or disputes. International users agree that any disputes arising from their use of the Services will be governed by the laws of the United States and resolved in accordance with the dispute resolution provisions set forth in these Terms.

14. Arbitration Agreement (U.S. Residents Only)

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS. THIS SECTION REQUIRES YOU TO RESOLVE DISPUTES WITH LAB OF THE LOST LLC THROUGH FINAL AND BINDING ARBITRATION AND LIMITS YOUR ABILITY TO BRING CLAIMS AGAINST US IN COURT. YOU AGREE TO WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT.

14.1 Agreement to Arbitrate

By using the Services, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Lab of the Lost LLC shall be resolved exclusively through final and binding arbitration, rather than in court, except as otherwise provided in these Terms. This arbitration provision is governed by the Federal Arbitration Act ("FAA").

14.2 Informal Dispute Resolution

Before initiating arbitration, you agree to first attempt to resolve any dispute informally by contacting us at hello@The Pack.lol with a written description of your claim. We will attempt to resolve the dispute in good faith through direct communication within 30 days of receiving your complaint. If we are unable to resolve the dispute within this timeframe, either party may proceed to arbitration as outlined in this section.

14.3 Arbitration Forum and Rules

The arbitration shall be administered by JAMS in accordance with its Comprehensive Arbitration Rules & Procedures. The arbitration shall take place in Nashville, Tennessee, or at another mutually agreed location. If the parties cannot agree on a location, the arbitrator shall have the authority to decide.

14.4 Scope of Arbitration

This arbitration agreement applies to all disputes, including but not limited to:

• Claims related to contract breaches, torts, fraud, or misrepresentation;

• Claims arising from or relating to the use of the Services;

• Disputes concerning the interpretation, enforceability, or validity of this arbitration agreement.

14.5 No Small Claims Court Exception

Users do not have the right to bring claims in small claims court. All claims must be resolved through arbitration as outlined in this section.

14.6 Class Action Waiver

You and Lab of the Lost LLC agree that any arbitration shall be conducted on an individual basis only, and not as a class, collective, or representative action. The arbitrator shall not consolidate claims or preside over any form of a class action. By agreeing to arbitration, you waive any right to participate in a class action lawsuit or class-wide arbitration.

14.7 Arbitrator's Authority

The arbitrator shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration agreement. The arbitrator's decision shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction.

14.8 Arbitration Costs and Fees

Each party shall be responsible for their respective arbitration costs and fees, including legal fees, unless otherwise required by JAMS rules or applicable law. The arbitrator shall have discretion to award attorneys' fees and costs in accordance with applicable law.

14.9 Governing Law

This arbitration agreement shall be governed by the Federal Arbitration Act and applicable laws of the State of Tennessee, without regard to its conflict of laws principles.

14.10 Confidentiality

All arbitration proceedings shall be confidential. Neither you nor Lab of the Lost LLC may disclose the existence, content, or results of any arbitration, except as required by law or for the enforcement of an arbitration award.

14.11 Severability

If any portion of this arbitration agreement is found to be unenforceable or unlawful, the remaining provisions shall continue in full force and effect.

14.12 No Opt-Out

You may not opt out of this arbitration agreement. By using the Services, you affirmatively agree to be bound by this arbitration clause.

14.13 Modification of this Arbitration Agreement

Lab of the Lost LLC reserves the right to modify this arbitration agreement at any time. If we make material changes, we will notify you by updating these Terms within the Services. Your continued use of the Services following any changes constitutes your acceptance of the modified arbitration agreement.

If you do not agree to the modified arbitration agreement, you must send a written notice of rejection via mail to the following address within 30 days of the modification:

Lab of the Lost LLC
ATTN: Agreement Rejections
116 AGNES RD STE 200
KNOXVILLE, TN 37919 USA

Failure to submit a timely rejection will constitute your acceptance of the modifications.

14.14 Survival of Arbitration Agreement

This arbitration agreement shall survive the termination of your relationship with Lab of the Lost LLC and any termination of your access to the Services.

15. Third-Party Distribution Channels

15.1 App Store and Platform Terms

The Services may be made available for download or access through third-party platforms, such as the Apple App Store, Google Play Store, or other distribution channels ("Third-Party Platforms"). If you access or download the Services from a Third-Party Platform, you acknowledge and agree that:

• Your use of the Services is also subject to the terms, policies, and rules of the respective Third-Party Platform.

• Lab of the Lost LLC is not responsible for the policies, content, functionality, or services provided by any Third-Party Platform.

• The provider of the Third-Party Platform is not a party to these Terms and does not provide any warranties for the Services.

• You are responsible for any fees charged by the Third-Party Platform in connection with your access and use of the Services.

15.2 No Liability for Third-Party Platforms

Lab of the Lost LLC disclaims any liability arising from your use of Third-Party Platforms, including but not limited to:

• Service disruptions, technical issues, or removal of the Services from a Third-Party Platform.

• Any disputes between you and the Third-Party Platform regarding transactions, payments, or account management.

• Any data collection, privacy practices, or security measures enforced by the Third-Party Platform.

By using the Services through a Third-Party Platform, you acknowledge that you are solely responsible for complying with the applicable terms of that platform and that Lab of the Lost LLC shall not be held liable for any claims, damages, or losses arising from your use of or reliance on a Third-Party Platform.

16. General Provisions

16.1 Governing Law

These Terms and any disputes arising from or related to the Services shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.

16.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the United States District Court for the Middle District of Tennessee, located in Nashville, Tennessee. You consent to the personal jurisdiction of such courts and waive any objection to the venue of such courts.

16.3 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Lab of the Lost LLC regarding the use of the Services and supersede all prior agreements, communications, and understandings, whether written or oral.

16.4 No Waiver

The failure of Lab of the Lost LLC to enforce any right or provision under these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Lab of the Lost LLC.

16.5 Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

16.6 Force Majeure

Lab of the Lost LLC shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor conditions, supply chain disruptions, power failures, internet service interruptions, or government actions.

16.7 Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from Lab of the Lost LLC. We may freely assign or transfer these Terms without restriction.

16.8 No Agency Relationship

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between you and Lab of the Lost LLC. Neither party has the authority to bind or obligate the other in any manner.

16.9 Survival

Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to disclaimers, limitations of liability, indemnification obligations, and dispute resolution provisions.

16.10 Headings for Convenience

The section headings in these Terms are for convenience only and have no legal or contractual effect.

16.11 Electronic Communications

By using the Services, you consent to receive electronic communications from Lab of the Lost LLC, including but not limited to emails, notifications, and messages. You acknowledge that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

16.12 Notices

All notices required or permitted under these Terms shall be in writing and shall be sent to the contact information provided below. Notices shall be deemed given:

• Three (3) business days after received, when sent by postal mail to:

Lab of the Lost LLC
116 AGNES RD STE 200
KNOXVILLE, TN 37919 USA

16.13 Changes to These Terms

Lab of the Lost LLC reserves the right to update or modify these Terms at any time at its sole discretion. If material changes are made, we will provide notice through the Services or via email prior to the changes taking effect. It is your responsibility to review these Terms periodically to stay informed of any modifications. Your continued use of the Services after the effective date of any updates constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of the Services.

16.14 Consumer Complaints

In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

16.15 Consumer Protection Rights

Nothing in these Terms is intended to limit or waive any rights you may have under applicable consumer protection laws in your jurisdiction. If any provision of these Terms conflicts with such laws, that provision shall be deemed modified to comply with applicable consumer protection regulations while maintaining the fullest extent of Lab of the Lost LLC's rights and protections allowed by law.

17. Additional Provisions

17.1 Beta Features

Lab of the Lost LLC may offer certain features or services in a beta phase ("Beta Features"). Beta Features are provided for testing and evaluation purposes only and may be modified or discontinued at any time without notice. By using Beta Features, you acknowledge that they may contain errors or bugs, and Lab of the Lost LLC is not responsible for any issues arising from their use. Your access to Beta Features may be subject to additional terms.

17.2 Feedback and Suggestions

If you provide any feedback, suggestions, ideas, or other input regarding the Services ("Feedback"), you acknowledge that Lab of the Lost LLC may use such Feedback without restriction or obligation to compensate you. All Feedback becomes the property of Lab of the Lost LLC, and we may use it to improve the Services without acknowledgment or compensation.

17.3 Third-Party Services and Integrations

The Services may integrate with or provide access to third-party services, software, or content. Lab of the Lost LLC does not endorse or assume responsibility for any third-party services and is not liable for any issues arising from their use. Your use of third-party services is subject to their respective terms and conditions.

17.4 User Disputes

Lab of the Lost LLC is not responsible for resolving disputes between users. If you have a dispute with another user, you are solely responsible for addressing the matter independently. However, we reserve the right to take action, including suspending accounts or removing content, if disputes violate these Terms or impact the integrity of the Services.

17.5 AI and Automated Systems

Certain features of the Services may utilize artificial intelligence (AI) or automated systems to process content, moderate interactions, or enhance user experience. While we strive to ensure accuracy and fairness, you acknowledge that AI-based decisions may not always be error-free, and Lab of the Lost LLC is not liable for any inaccuracies, unintended consequences, or disputes arising from the use of automated systems.

17.6 Governing Language

These Terms are written in English. If these Terms are translated into another language, the English version shall control in case of any inconsistencies or disputes.

17.7 Promotional Offers and Contests

Lab of the Lost LLC may, from time to time, offer promotions, contests, or rewards programs. Any such offers will be subject to separate terms and conditions, which will be made available at the time of the promotion. Lab of the Lost LLC reserves the right to modify or discontinue promotions at any time without prior notice.

17.8 Contact Information for Law Enforcement

Law enforcement agencies seeking information about users or activities on the Services must submit formal requests, including subpoenas or warrants, in compliance with applicable laws. Requests should be directed to:

Lab of the Lost LLC
ATTN: Legal Compliance
116 AGNES RD STE 200
KNOXVILLE, TN 37919 USA
Email: hello@The Pack.lol

17.9 Termination for Fraud or Abuse

Lab of the Lost LLC reserves the right to terminate any account found to be engaged in fraud, abuse, manipulation of the Services, or violation of any applicable law. Terminated accounts may be permanently banned from future use of the Services.

17.10 Waiver of Jury Trial

To the fullest extent permitted by law, you and Lab of the Lost LLC waive any right to a jury trial for any dispute arising from or relating to these Terms or the Services. All disputes shall be resolved through arbitration as specified in these Terms.

17.11 Acknowledgment of Terms

By using the Services, you acknowledge that you have read, understood, and agreed to these Terms, including any future modifications. If you do not agree, you must immediately discontinue use of the Services.

18. Anonymity on The Pack

The Pack is designed to offer an anonymous user experience within the platform, meaning that users do not see personally identifiable information (such as real names, phone numbers, or email addresses) of other users. However, while interactions between users are anonymous, The Pack is not a completely anonymous platform in relation to the company’s ability to associate user activity with account data.

At The Pack, we believe anonymity is essential to fostering open discussions and aim to protect it at all reasonable costs. We are committed to maintaining a platform where users can communicate freely while also ensuring safety, compliance, and responsible platform management.

18.1. What Anonymity Means on The Pack

• Users are anonymous to each other within the app, meaning no personally identifiable information is publicly displayed.

• The Pack does not require real names or profile pictures, allowing users to engage in discussions without revealing their identity.

• Content posted on The Pack does not publicly link back to a specific user account.

18.2. What Anonymity Does Not Mean

• The Pack can associate content and activity with user accounts. While user identities are not publicly visible, The Pack retains the ability to connect posted content, device identifiers, and approximate location data (if location services are enabled) to specific accounts.

• The Pack may collect and store account and activity-related data in accordance with our Privacy Policy.

• The Pack reserves the right to disclose user information when required by law or in situations where there is an imminent threat to safety.

18.3. Compliance and Disclosure to Law Enforcement

While The Pack is committed to protecting user privacy, there are circumstances where disclosure of user data may be necessary:

• Legal Compliance: If presented with a valid search warrant, subpoena, court order, or other lawful request, The Pack may provide information to law enforcement or regulatory authorities.

• Imminent Threats or Harm: If content posted on The Pack poses a credible and immediate risk to the safety of an individual, the public, or the platform itself, we may voluntarily disclose relevant user information to law enforcement or emergency responders.

• Violations of Terms of Service: If a user engages in serious violations of our Terms of Service, The Pack may investigate and take appropriate action, including reporting to authorities if necessary.

18.4. User Responsibility

While The Pack aims to offer a platform for open and anonymous discussions, users should be aware that anonymity is not absolute in legal and safety-related circumstances. Engaging in harmful, illegal, or abusive behavior on the platform does not prevent identification and potential action by law enforcement or other authorities.

19. Additional Legal Provisions

19.1 No Waiver of Rights

Failure by Lab of the Lost LLC to enforce any provision of these Terms shall not constitute a waiver of that or any other provision. No waiver shall be valid unless in writing and signed by an authorized representative of Lab of the Lost LLC.

19.2 Indemnification for Unauthorized Use

You agree to indemnify and hold Lab of the Lost LLC harmless from any claims, damages, or legal proceedings arising from your unauthorized use of the Services, including violations of these Terms, applicable laws, or third-party rights.

19.3 Open Source Components

Certain portions of the Services may include software or tools provided under open-source licenses. Your use of such open-source components is governed by their respective licenses, which shall take precedence over these Terms to the extent of any conflict.

19.4 Geographic Restrictions

Lab of the Lost LLC reserves the right to restrict access to the Services in specific geographic locations where legal, regulatory, or business considerations make it necessary to do so. We may block or limit access to the Services in countries where compliance with local laws would impose an undue burden.

19.5 Compliance with Laws

You agree to comply with all applicable local, state, national, and international laws and regulations in connection with your use of the Services. You further agree not to engage in any activity that would cause Lab of the Lost LLC to violate any applicable laws or regulations.

19.6 DMCA Counter-Notification Process

If you believe content was removed from the Services in error due to a copyright claim, you may file a counter-notification under the Digital Millennium Copyright Act (DMCA). Your counter-notification must include:

• Your name, address, phone number, and email;

• A statement under penalty of perjury that you have a good faith belief that the content was removed in error;

• Identification of the removed content and its original location;

• Your signature, physical or electronic.

Counter-notifications should be sent to:

Lab of the Lost LLC
ATTN: DMCA Counter-Notifications
116 AGNES RD STE 200
KNOXVILLE, TN 37919 USA

19.7 Business Transfers

If Lab of the Lost LLC is involved in a merger, acquisition, bankruptcy, or sale of assets, your information and rights under these Terms may be transferred as part of that transaction. You acknowledge and agree that such transfers may occur, and that any acquiring entity may continue to use your information in accordance with these Terms.

19.8 You Are Not An Employee

Nothing in these Terms shall be construed to create an employer-employee relationship, partnership, agency, or joint venture between you and Lab of the Lost LLC. You acknowledge that your use of the Services does not make you an employee, agent, or representative of Lab of the Lost LLC.

19.9 Reservation of Rights

Lab of the Lost LLC reserves all rights not expressly granted under these Terms. No implied licenses or rights are conferred by these Terms, and all intellectual property rights not explicitly granted herein remain the exclusive property of Lab of the Lost LLC.

19.10 Equitable Relief

You acknowledge that any breach or threatened breach of these Terms may cause irreparable harm to Lab of the Lost LLC, for which monetary damages may be inadequate. In such cases, we shall have the right to seek injunctive or other equitable relief in any court of competent jurisdiction without the necessity of posting a bond or proving actual damages.

19.11 Limitation on Claims

To the extent permitted by law, any claim or cause of action arising out of or related to the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

19.12 Non-Disparagement

You agree not to make or publish any false, defamatory, or misleading statements about Lab of the Lost LLC, the Services, or its employees, whether online, in the media, or elsewhere. Nothing in this section prevents you from making truthful statements required by law or participating in lawful investigations.

19.13 Acknowledgment

By using the Services, you acknowledge that you have read, understood, and agreed to these additional provisions and that they shall apply in conjunction with all other terms and policies governing your use of the Services.

19.14 Entire Agreement

The Agreement is the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.